Allan MacLean , Richard M. Young , Victoria M.E. Bellotti & Thomas P. Moran (1991) Questions, Options, and Criteria: Elements of Design Space Analysis, Human–Computer Interaction, 6:3-4, 201-250

　　Byerley, P.F., Barnard, P.J., & May, J. (eds) Computers, Communication and Usability: Design issues, research and methods for integrated services, pp. 197-219. (North Holland Series in Telecommunication) Elsevier: Amsterdam (1993)

　　作者：蒋蕊遥-Jerria，昵称阿遥，网易UEDC交互小鲜肉一枚，现支持杭研测试项目。商业与体验就像美食与身材，要找到其中的平衡点–对我就是爱吃又想瘦！所以学习奋斗吧！